Work

Currently, I work for a Blue Shield of California in the Application Management Team collaborating with the Healthcare Services teams to implement systems that provide Medical Management capabilities to members and providers.

On a daily basis, my role is to focus on managing delivery of IT projects from various healthcare major vendors including HP, McKesson, Cognizant, Trizetto etc. The role see’s me problem-solving on business processes, IT delivery methodologies and striving to keep healthcare roadmaps aligned to changing industry trends.

Some of Key Specialities include:

  • Project Initiation and Planning
  • Project Monitoring and Control
  • Operations and Process Reengineering
  • Risk Identification and Management Escalation
  • Structured Problem Solving
  • Quality Assurance and Control
  • Vendor Negotiations on Delivery Priorities
  • Reporting Systems, Metrics and Dashboards
  • Training Plans, Development and Delivery
  • System Analysis, Impact Analysis, Solutioning & Operational Readiness.
  • Application TechnicalĀ Support including Incident Management

As a rule, I like to set aside 10-15% of my time on a weekly basis and work on projects which add capabilities to IT teams to partner business better in the long run. I spend ~ 75% of my time in meetings managing multiple projects so this downtime allows me to prepare better and pro-actively help business as opposed to being in a reactive mode at all time.

Some of the ramped up capabilities as a part of this effort:

  • Enterprise Wiki with a single consolidated space for all of my groups efforts.
  • Sugar CRM turned into a Project/Issue Tracking tool.
  • Social Media advertising to grow healthy membership.

Click here for my detailed CV.